You can block/unblock a device if it is lost.
You must be an Administrator to block/unblock a device.
Log in to the Control Centre.
Go to Work Management Devices>View/Edit.
Select the device that you want to view. You will see:
The Wi-Fi MAC address
The location the device is assigned to
The administrative pin
To block/unblock the device, tick/untick the Block Memo box.
Click Save.
Image: Device information
Please note, these errors can depend on your browser setup.
If this problem persists, please contact our support.