Follow the steps below if you receive a service alert indicating that a repeater is offline.
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Locate the repeater on site.
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Ensure that the repeater has not been moved from its original position.
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Ensure that the antenna is attached to the repeater and is pointing upwards.
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Ensure that the power cable has not been damaged and is securely attached to the bottom of the repeater and the wall outlet.
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Ensure that items are not blocking the signal between the repeater and hub.
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Place the Magnetic Tag on the bottom-left corner of the repeater and hold it there for about 3 seconds. During this time, the Mode LED (right) should flash green, then amber. Remove the Magnetic Tag after this sequence completes.
The Magnetic Tag is a small white magnet (see image 2).
Caution: The Magnetic Tag may interfere with pacemakers and implantable cardioverter-defibrillators (ICDs). Keep the tag at a safe distance from such devices
If the Mode LED does not illuminate when you press the Magnetic Tag, the device may have been:
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Disconnected from the mains power supply and then powered off (in which case you will have previously received a low battery alert)
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Damaged
Ensure that the power outlet is functioning properly. If there is no issue with the power supply, contact us for assistance.
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After removing the Magnetic Tag, check the Health LED (left):
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Green: The issue is resolved. You can now clear the alert.
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Amber: The issue is resolved. You can now clear the alert.
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Amber flashing: Repeat the process from step 5 until you see a green or amber health LED pulse.
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Red: Repeat the process from step 5 until you see a green or amber health LED pulse.
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Red flash: The battery is low. Connect the repeater to the mains power supply.
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No LED: Contact us for assistance.
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