View, Acknowledge, & Clear Alerts
You can view, acknowledge, and clear alerts if you want to monitor and update the status of issues that have occurred on site.
Safety Managers can manage all alerts triggered at their location.
Administrators can only manage service alerts triggered at their location.
Supervisors can only manage alerts triggered by their team.
See User Roles for more details.
Alerts appear:
Red if they have not been acknowledged
Amber if they have been acknowledged
Log in to the Control Centre.
Go to Alert Status>View by Location/ View by Teams.
Select the location/team you want to view alerts from. You will see a list of alerts ordered from most recently triggered.
(Optional) Use the dropdown menu to filter alerts by type.
Click on an individual alert to view details.
In the alert details field, type what has been done to resolve the issue, for example: maintenance team scheduled to service equipment, new part ordered, equipment repaired, issue resolved etc.
If the issue:
Has not been resolved, click Acknowledge (see video 1)
Has been resolved, click Clear Alert, then click Yes (see video 2)
Video 1: Acknowledging an alert
Video 2: Clearing an alert
Image 1: An alert acknowledged multiple times
Image 2: An alert report
You can acknowledge an alert as many times as you want.
If you acknowledge an alert, details will be displayed at the bottom of the alert including:
Who acknowledged the alert
When the alert was acknowledged
What action was taken
See image 1.
Clearing an alert is irreversible. Only clear an alert if you are certain that the issue has been resolved.
Safety Managers and Supervisors cannot clear an alert if the device is currently alerting.
If you are an Administrator, you can clear service alerts while the device is currently alerting. You will not receive another alert until the device comes back online and then triggers another alert. We only recommend you do so if the device is no longer in use.
If you are an Administrator & Safety Manager, you can clear sensor alerts while the device is currently alerting. You will not receive another alert until the device comes back in range and then triggers another alert. We only recommend you do so if the unit is out of service.
You can view a report detailing all actions taken to resolve alerts. See image 2. See Alerts Report for more details.