View, Acknowledge, & Clear Alerts
You can view, acknowledge, and clear alerts if you want to monitor and update the status of issues that have occurred on site.
Safety Managers can view, acknowledge, and clear all alerts triggered at their location.
Administrators can only view, acknowledge, and clear service alerts triggered at their location.
Supervisors can only view, acknowledge, and clear alerts triggered by their team.
See User Roles for more details.
Alerts appear:
red if they have not been acknowledged
amber if they have been acknowledged
If you acknowledge an alert, details will be displayed at the bottom of the alert including:
who acknowledged the alert
when the alert was acknowledged
what action was taken
See image 1.
You can acknowledge an alert as many times as you want.
Clearing an alert is irreversible. Only clear an alert if you are certain that the issue has been resolved.
You can view a report detailing all actions taken to resolve alerts. See image 2. See Alerts Report for more details.
Image 1: An alert acknowledged multiple times
Image 2: An alert report
Clear All Alerts at Once
You can clear all alerts at once if you have a backlog of alerts caused by the same problem.
For example, you may have numerous service alerts indicating that your Hub and all sensors have been offline due to a power outage.
Only Administrators and Safety Managers can clear all alerts at once. See User Roles for more details.
This action is irreversible. Only clear all alerts if you are certain that the issue has been resolved.
Go to Alert Status>View by Location.
Select the location/team you want to view alerts from. You will see a list of alerts ordered from most recently triggered.
(Optional) If you only want to clear one type of alert, for example, all service alerts, use the dropdown menu to filter alerts by type. See video 3.
Click Clear All.
In the alert details field, type what you have done to resolve the issue, for example: power fixed, issue resolved.
Click Clear # Alerts.
Click Yes.
If you use the clear all function, alert reports will state “Alert cleared using 'Clear all’ function”. See image 3.
Video 3: Clearing all service alerts
Image 3: An alert report