An Alarm KPI Report is a record of all alarms that occurred on a site during the previous month.
You can save a copy of the report to the documents library.
You must be a Customer Administrator to view/save a copy of the alarm report.
The report is updated and replaced on the first day of each month, so we recommend saving a copy before then
You cannot save a copy of the report to your device. However, you can save it to the documents library (see instructions below) and then download the file from there.
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Log in to the CAM+ Website.
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Click the sensor icon on the any department in the site you want to view.
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Click View Incidents at the bottom left of the screen.
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Click Alarm Report.
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To save a copy of the report to the documents library, click Copy To Libraries.
The alarm report will be filed under Documents Library> System Users>Customer Reports.
The report contains the following information:
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A summary including:
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Total number of alarms received
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Total number of alarms actioned
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Average bureau response time
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Average customer response time
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Total number of instances in which no contacts were able to accept an alarm
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Total number of alarms by type:
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Temperature alarms
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Probe faults (when a probe is disconnected from a transmitter or short circuits)
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Transmitter alarms
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Door alarms
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Monitoring alarms
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Other alarms
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A list detailing every alarm that occurred