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Gigabit Ethernet Repeater Troubleshooting

Follow the instructions below if a Gigabit Ethernet Repeater triggers one of the following alarms:

  • Signal repeater AC power failure

  • Signal repeater standby battery low

  • Signal repeater offline

  1. Locate the repeater on site.

  2. Ensure that the:

    • Ethernet cable is securely connected to the bottom of the repeater and the network switch

    • Power cable is securely connected to the bottom of the repeater and the wall socket (unless you use Power over Ethernet)

Do not connect the power cable if you use Power over Ethernet (PoE).

  1. Check the repeater LED.  If it is:

    • Solid green, you have resolved the issue

    • Flashing red, continue to step 4.

    • Solid amber/not lit, try another power socket or PoE port as applicable. If the LED still does not illuminate,

      1. Remove the Ethernet cable (and power cable if applicable).

      2. Press the factory reset button on the bottom of the device (the button is recessed so use a pen or paperclip).

      3. Wait 30 seconds.

      4. Reattach the cable(s).

  2. Check the Ethernet connection LED on the bottom of the repeater. If it is:

    • Green, continue to step 5.

    • Not lit, replace the Ethernet cable. If that doesn’t work, please contact your site IT team to request they investigate the connectivity.

  3. Check the repeater LED again. If it is:

    • Green, you have resolved the issue

    • Red, please contact us.