Signal Repeater Troubleshooting

Please follow the applicable instructions below if you receive any of the following alarms/alerts:

Signal repeater AC power failure
Signal repeater standby battery low
Signal repeater offline

If a signal repeater is offline for an extended period, it may take up to 48 hours for all data to be visible on the CAM+ Website after it is back online. Please contact us if you need the data urgently.

Wireless Signal Repeater

Follow these instructions if the signal repeater connects to the WARP via wireless signal.

Locate the signal repeater on site.
Ensure that the power supply cable is securely plugged into the wall socket and the bottom of the signal repeater (see image 1).
Check that the signal repeater LED (see image 1) If it is:
- Solid green, you have resolved the issue.
- Flashing red, complete steps 5 & 6.
- Solid amber/Not lit, try another power socket. If the LED still does not illuminate:
  1. Remove the power supply cable and open the back of the signal repeater (see image 2).
  2. Press the blue button (as highlighted in image 2).
  3. Wait 30 seconds then press the blue button again.
  4. Reattach the backplate.
  5. Return the signal repeater to its original position.
  6. Reconnect the power supply cable. If the LED is:
    - Solid green, you have resolved the issue
    - Flashing red, complete steps 5 & 6
    - Solid amber/still not lit, please contact us.
Remove the power supply cable from the signal repeater.
Take the signal repeater close to the WARP on site, ensuring that there is a direct line of sight between the signal repeater and the WARP. If the LED is:
1. Solid green, you have resolved the issue. Return the signal repeater to its original position and reconnect the power supply cable.
2. Flashing red, please contact us.

Signal Repeater Power Cable.jpg — Image 1: Signal repeater power cable and LED

Wireless Repeater Troubleshooting.jpg — Image 2: The inside of a signal repeater

Ethernet Signal Repeater

Follow these instructions if the signal repeater connects to the WARP via Ethernet cable.

Locate the signal repeater on site.
Ensure that both the power supply cable and Ethernet cable are securely plugged into the bottom of the signal repeater and the wall socket.
Check the signal repeater LED (see image 3) If it is:
- Solid green, you have resolved the issue
- Flashing red, continue with step 5.
- Solid amber/not lit, try another power socket. If the LED still does not illuminate:
  1. Remove the power supply cable and open the back of the signal repeater (see image 4).
  2. Press the blue button (as highlighted in image 4).
  3. Wait 30 seconds then press the blue button again.
  4. Reattach the backplate.
  5. Return the signal repeater to its original position.
  6. Reconnect the power supply cable. If the LED is:
    - Solid green, you have resolved the issue
    - Flashing red, continue with steps 5.
    - Solid amber/still not lit, please contact us.
Check the Ethernet connection LED (see image 5) on the bottom of the signal repeater. If it is:
- Green, continue to step 6.
- Not lit, replace the Ethernet cable. After that, if the Ethernet LED is:
  - Green, you have resolved the issue
  - Still not lit, please contact your site IT team to request they investigate the connectivity
Check the signal repeater LED again (see image 3) If it is:
1. Green, you have resolved the issue
2. Red, please contact us.

Ethernet LED.jpg — Image 5: Ethernet LED