Check Alerts
Why Are Check Alerts Triggered?
A check alert is triggered if a member of staff uncovers an issue when completing work on the CWM app.
A check will only trigger an alert if it is configured to do so. See image 1.
Checks can be configured to trigger an alert if someone:
completes a confirm instruction check (see image 2)
selects an option within a check
enters an out-of-range temperature reading
selects a date within a critical range
If so, when someone completes the check on the app, an alert will be triggered.
The person completing the check will not be aware that they have triggered an alert.
Image 1: A check configured to trigger an alert
Image 2: Triggering a check alert on the CWM app
Who Receives Check Alerts?
The following people will receive a check alert:
Supervisors in the team the work is assigned to
Safety Managers at the location the work is assigned to
They will receive an email from alert@checkit.net.
They can also see the alert on Alert Status tile in the Control Centre. See image 3.
Image 3: Alert Status tile
See View, Acknowledge, & Clear Alerts for instructions on how to manage alerts.
What Information Is Displayed in a Check Alert?
Check alerts display:
the cause of the alert
when the alert was triggered
the person who triggered the alert
the team responsible for the work
the checkpoint (if applicable)
See image 4.
Alerts appear:
red if they have not been acknowledged
amber if they have been acknowledged
Check alerts may contain photos. To view a photo, click the paperclip icon, then the photo icon. See image 5.
Image 4: A check alert
Image 5: Viewing an image attached to a check alert
What Should I Do If I Receive a Check Alert?
How you resolve a check alert will depend on the issue in question, for example, if the check alert indicates:
a fault with a piece of equipment, you may be need to schedule the maintenance team to service the machine
stock is about to expire, you may need to place a delivery