You will need to check the signal strength of a sensor or repeater if you receive multiple service alerts indicating that the device is offline.
You must be an Administrator to view the topology report containing device signal strength.
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Log in to the Control Centre.
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Go to Automated Monitoring Devices>View/Edit.
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Select the hub that the sensor or repeater is connected to.
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Click Maintenance.
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Click Topology. You will see a list of sensors and any repeaters connected to the hub.
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(If applicable) Click the chevron icon to the right of a repeater to view sensors routing through it.
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Place the Magnetic Tag on the bottom-left corner of the device and hold it there for about 3 seconds. During this time, the Mode LED should flash green, then amber. Remove the Magnetic Tag after this sequence completes.
The Magnetic Tag is a small white magnet (see image 1).
Caution: The Magnetic Tag may interfere with pacemakers and implantable cardioverter-defibrillators (ICDs). Keep the tag at a safe distance from such devices
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View the signal strength on screen. You will see a percentage (e.g. 52%), and a summary (e.g. good, average, marginal, poor).
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(Optional) For more details, click the signal icon on the device displayed on screen to view the latest, average, maximum, and minimum:
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Strength - the general signal strength
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Link Quality Indicator (LQI) - how good the connection is
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Received Signal Strength Indicator (RSSI) - how strong the signal is
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If a sensor or repeater has poor signal strength, please ensure that:
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Items are not blocking the signal to the hub
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The device has not been moved
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