Check Device Signal Strength
You will need to check the signal strength of a sensor or Repeater if you receive multiple service alerts indicating that the device is offline.
You must be an Administrator to view the topology report containing device signal strength.
Log in to the Control Centre.
Go to Automated Monitoring Devices>View/Edit.
Select the Hub that the sensor or Repeater is connected to.
Click Maintenance.
Click Topology. You will see a list of sensors and any Repeaters connected to the Hub.
(If applicable) Click the chevron icon to the right of a Repeater to view sensors routing through it.
Place the Magnetic Tag on the bottom-left corner of the device and hold it there for about 3 seconds. During this time, the Mode LED should flash green, then amber. Remove the Magnetic Tag after this sequence completes.
The Magnetic Tag is a small white magnet (see image 1).
Caution: The Magnetic Tag may interfere with pacemakers and implantable cardioverter-defibrillators (ICDs). Keep the tag at a safe distance from such devices
View the signal strength on screen. You will see a percentage (e.g. 52%), and a summary (e.g. good, average, marginal, poor).
(Optional) For more details, click the signal icon on the device displayed on screen to view the latest, average, maximum, and minimum:
Strength - the general signal strength
Link Quality Indicator (LQI) - how good the connection is
Received Signal Strength Indicator (RSSI) - how strong the signal is
Video 1: Checking signal strength
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Image 1: Magnetic Tag
If a sensor or Repeater has poor signal strength, please ensure that:
Items are not blocking the signal to the Hub
The device has not been moved