CAM+ Self Service Backfill Improvements

Product: Connected Automated Monitoring+
Release date: 17 September 2026

Overview

This release includes improvements to Self-Service Backfill, which allows you to check for missing sensor data and, if any gaps are found, retrieve the missing data yourself without contacting Checkit Support.

Downtime

This release will not cause any downtime.

User Impact

There is no action required. The improvements will be available automatically when you open or refresh the CAM+ Website.

How to Get the Update

You will receive the update automatically when you open or refresh your browser.

Improvements

Backfill Data from the Current Day

You can now submit a backfill request for missing data from the current day.

Previously, you could only request data from previous days.

Select a Specific Time Range

You now select a specific date and time range when submitting a backfill request.

For example, you can request data for 01/01/2026 00:00–16:00, rather than requesting data for the entire day.

Improved Backfill Statuses

The Requests page now provides more detailed information about the progress and outcome of your backfill requests.

Status

Description

Pending

Your backfill request has been received and is waiting to be processed.

Processing

CAM+ is preparing the backfill request.

Accepted

The backfill request has been accepted, and the missing data is being retrieved.

Completed

The backfill has completed successfully, and the requested data has been retrieved.

Incomplete Data

The backfill completed, but some of the requested data could not be retrieved from the WARP. See Backfill Troubleshooting: Incomplete Data or Missing Logs.

Failed Missing Logs

The backfill could not retrieve any of the requested data because the required data is not available on the WARP. See Backfill Troubleshooting: Incomplete Data or Missing Logs.

Failed

The backfill request could not be completed because CAM+ could not communicate with the WARP. See Backfill Troubleshooting: Failed