Disable/Re-Enable a User's Account
You can disable/re-enable a user’s account if you want to temporarily suspend/reinstate the user’s access to the CAM+ Website.
You must be a Customer Administrator to disable/re-enable a user’s account.
If your account has Single Sign-On (SSO) (i.e. users log in to the CAM+ Website using their work password), you cannot disable/re-enable a user’s account on the CAM+ Website. Please contact your IT manager and request that they do so via your identity provider account.
Log in to the CAM+ Website.
Click Manage Users.
Click the view icon on your company name. You will see a list of all users in your company.
Find the user in the list whose account you want to disable/re-enable.
Users will display a:
Green thumbs-up icon if their account is currently enabled
Red thumbs down icon if their account is currently disabled
Use the page numbers/ arrows above the table to browse the list of users.
You can search for a user by typing their first name in the Username Filter List field on the left.
You can sort users by clicking the arrows in the header of the thumbs-up/down column.
Click the thumb icon and uncheck/check the box to disable/re-enable the user.
Click the confirm changes icon.
Enter the 3 digits requested from your PIN.
Click Submit.
If a user’s account has been disabled and they try to log in, they will be denied access and see a note stating why. See image 1.
Video 1: Disable a user’s account
Video 2: Re-enable a user’s account
Image1: Account disabled