Modify a Contact

You can modify a contact if you want to add to or edit their contact information such as phone number, email address, etc.

You must be have the Manage Contacts permission enabled to modify a contact. See View/Edit Your User Profile to check which permissions you have enabled.

Log in to the CAM+ Website.
Click the contacts icon on the relevant site.
Click Manage Alarm Contacts.
Click Manage Contact Names. You will see a list of all contacts in the site ordered by date created.
Find the contact that you want to modify.
Click on the contact. It will be highlighted in grey.
Click Modify.
Edit the fields as necessary. See Table 1 below for a description of each field.

Please ensure that the contact's details are correct and up-to- date to avoid alarms/alerts going unanswered

Click Update.

Video 1: Modify a contact

Table 1: Description of Contact Details Fields

Field	Description/details
Contact Name	For example, Anh Nguyen, John Smith, etc.
Telephone No.	The contact will receive call notifications on this number. It can be a cell phone or landline number. Please include the country code (and area code if it is a landline).
Cell Phone No.	The contact will receive SMS notifications on this number. It must be a cell phone number. Please include the country code in the first field. You can add multiple cell phone numbers if you want the contact to receive SMS notifications at multiple end points. To do so, click Add SMS and enter an additional cell phone number.
Email	For example, anh.nguyen@medixbio.com You can add multiple email addresses if you want the contact to receive email notifications at multiple end points. To do so, click Add Email and enter an additional email address.
Switch Board	Check this box if calls to the contact will be routed through a switchboard.
Extension	Enter the extension number for the contact if the call will be routed through a switchboard.
Call Flow	If your account receives automated calls, select an option from the dropdown menu: Direct dial (if the call will reach the contact directly, i.e., not routed through a switchboard) Switchboard (if calls to the contact will be routed through a switchboard) Your account may have more call flow options depending on the needs of your business. Please contact your IT department if you are unsure which option to select.