If a sensor or repeater is offline (i.e., not sending data to the hub), Administrators and Safety Managers will be notified via a service alert.
By default, you will receive an alert if a sensor or repeater has been offline for 1 hour.
If you prefer to be notified earlier, you can edit the settings to reduce this time.
You must be an Administrator to edit the offline alert period. See User Roles for more details.
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Log in to the Control Centre.
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Go to Devices > Maintenance.
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Select the location of the sensor or repeater you want to edit, then click Continue.
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Click the 3 vertical dots on the sensor you want to edit.
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Click Properties.
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In the Offline Alert Period dropdown, select an option:
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30 minutes
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45 minutes
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1 hour
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Click Update device details.
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Click the Checkit icon at the top of the screen to return to the Control Centre homepage.