Edit Offline Alert Period

If a sensor or Repeater is offline (i.e., not sending data to the Hub), Administrators and Safety Managers will be notified via a service alert.

By default, you will receive an alert if a sensor or Repeater has been offline for 1 hour.

If you prefer to be notified earlier, you can edit the settings to reduce this time.

You must be an Administrator to edit the offline alert period. See User Roles for more details.

1. Log in to the Control Centre. 

2. Go to Automated Monitoring Devices >View/Edit.

3. Select the Devices tab at the top left of the screen.

4. Click on the sensor that you want to edit from the list on the left.

5. Edit the time in the Offline Alert Period field.

6. Click Save.