View & Acknowledge Sensor & Service Alerts While Your Hub Is Offline
If your Hub loses internet connection, any subsequent sensor or service alerts triggered will not be visible in the Control Centre until the Hub reconnects to the internet.
However, you can view and acknowledge these alerts in via the local Hub UI in the meantime.
The Cloud LED on the Hub will appear red if your Hub is not connected to the internet.
The Alert LED on the Hub will flash blue if you have any unacknowledged sensor or service alerts.
See Hub LEDs for more information.
You cannot clear an alert using the local Hub UI.
On you laptop or phone, click on the list of available networks and select the Checkit Hub. It will appear in the following format: CHK2 - HUB - 8000 - XXXX- XXXX- XXXX.
Deselect the Connect Automatically setting.
Click Connect.
In the password field, enter: chkrel2hub
Click Next.
When asked if you want to make your device discoverable, select No.
Open a web browser and enter the following URL: checkit.hub/
In the password field on the webpage, enter the last 4 digits of the Hub serial number.
The Hub serial number is located on the bottom of the device in the following format: S/N: 8000 - XXXX- XXXX- XXXX
Click Sign in. You will see a list of devices connected to the Hub.
If a device has triggered an alert, it will display a number icon indicating how many alerts there are. See image 1.
Devices have:
a red border if they have any unacknowledged alerts
an amber border if all alerts have been acknowledged
To view more information on an alert, click the number icon.
If the alert has already been acknowledged, you will see any comments previously added.
The alert will display a maximum of 10 comments listed from most recently added.
To acknowledge the alert:
Click Acknowledge.
In the Action Taken field, type what has been done to resolve the issue, for example: maintenance team sent to inspect fridge, new part ordered, etc
.Click Confirm to save your comments.
Click Close to return to the Hub UI home screen.
Video 1: View & Acknowledge alerts in local Hub UI
Image 1: Number of alerts
When the Hub reconnects to the internet, any comments added in step 8 above will be visible in the Control Centre under the name Hub Operator:
on the alert (see image 2)
in the alerts report (see image 3)
Image 2: An alert in the Control
Image 3: An alerts report