Alerts Report
The alerts report is a record of all actions taken to resolve an alert.
Click here to watch a video on the alerts report.
Report headings will appear:
Red if the alert has not been actioned
Amber if the alert has been acknowledged
Grey if the alert has been cleared
If an alert was cleared in bulk using the Clear all button, the Action taken field will read: ‘Alert cleared using the Clear all function’.
Types of Alerts Reports
There are four types of alerts reports each containing different types of information. See below for full details.
Alerts Triggered by the CWM App
Check Alert Report
A check alert report is a record of all actions taken to resolve a check alert (an alert triggered when a member of staff uncovers an issue while completing work on the CWM app).
Image 1: Check alert report
A check alert report specifies:
When the alert was raised (recorded in the local time of the location where the alert was raised)
The work schedule
The check that triggered the alert
The team responsible for the work
The user that triggered the alert on the app
The delayed check ID and cancellation reason (if the check alert was triggered by the cancellation of a time-delayed check)
When the alert was actioned (recorded in the local time of the location where the alert was raised)
The user(s) that actioned the alert
How the alert was actioned:
Acknowledged
Cleared
The delay between the alert being triggered and actioned
Details of the action taken
Overdue Alert Report
An overdue alert report is a record of all actions taken to resolve an overdue alert (an alert triggered because work was not completed in time).
Image 2: Overdue alert report
An overdue alert report specifies:
When the alert was raised (recorded in the local time of the location where the alert was raised)
The work schedule
The work that triggered the alert
The team responsible for the work
The delayed check ID (if the overdue alert was triggered by late completion of a time-delayed check)
When the alert was actioned (recorded in the local time of the location where the alert was raised)
The user(s) that actioned the alert
How the alert was actioned:
Acknowledged
Cleared
The delay between the alert being triggered and actioned
Details of the action taken
If you have completed work on the CWM app in time but your device was offline, the overdue alert will be cleared automatically when your device comes back online.
The Action taken field will read: ‘Automatically cleared as Job was completed in time by another user’.
Alerts Triggered by Sensors, Hubs, & Repeaters
Sensor Alert Report
A sensor alert report is a record of all actions taken to resolve a sensor alert (an alert triggered when a sensor is operating outside of its defined parameters).
Image 3: Sensor alert report
A sensor alert report specifies:
When the alert was raised (recorded in the local time of the location where the alert was raised)
The sensor that triggered the alert
The rule assigned to the sensor
The team assigned to the sensor
The sensor reading that triggered the alert
The acceptable range
When the alert was actioned (recorded in the local time of the location where the alert was raised)
The user(s) that actioned the alert
How the alert was actioned:
Acknowledged
Cleared
The delay between the alert being triggered and actioned
Details of the action taken
New Feature
Click on the sensor to view a graph showing when the alert occurred. Click the back button on your browser to return to the report. See image 4.
Image 4: View when an alert occurred
Service Alert Report
A service alert report is a record of all actions taken to resolve a service alert (an alert triggered when a sensor, Repeater, or Hub is offline or has low battery).
Image 5: Service alert report
A service alert report specifies:
When the alert was generated (recorded in the local time of the location where the alert was raised)
The sensor/Repeater/Hub that generated the alert
The type of service alert:
Device offline
Low battery
When the alert was actioned (recorded in the local time of the location where the alert was raised)
The user(s) that actioned the alert
How the alert was actioned:
Acknowledged
Cleared
The delay between the alert being triggered and actioned
Details of the action taken