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Alerts Report

The Alerts Report is a record of all alerts and actions taken to resolve them.

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  • Administrators can only view Service Alerts.

  • Supervisors cannot view Service Alerts.

View the Report

  1. Log in to the Control Centre.

  2. Go to Alert Handling.

  3. Use the filters at the top of the page to narrow the results:

    • Location

    • Team

    • Date Range

 

  1. Use the status tabs to view alerts by status:

    • New – Alerts that have not yet been acknowledged

    • Acknowledged – Alerts that have been reviewed and had actions recorded, but the issue has not yet been resolved

    • Resolved – Alerts that have been resolved and closed

  2. Use the alerts tabs to view alerts by type:

    • Sensor Alerts – Triggered if a sensor is out of range for too long

    • Check Alerts – Triggered if staff discover an issue when completing work on the Checkit App

    • Overdue Alerts – Triggered if work on the Checkit App is not completed in time

    • Service Alerts – Triggered if a sensor, hub, or repeater cannot communicate with the cloud/a sensor or repeater has low battery

  3. Click on an individual alert to view details.

For Sensor Alerts and Service Alerts, you can further filter the results by selecting the following tabs:

  • All – Displays all alerts.

  • Currently Alerting – Displays alerts where the issue is still occurring.

  • Stopped Alerting – Displays alerts where the issue has stopped occurring but the alert has not yet been resolved.

Report Contents

The alerts report contains the following information:

  • Date and time the alert was raised

  • Alert details (for example, the checklist, schedule, sensor, rule, etc., depending on the alert type)

  • Date and time the alert was actioned

  • The user(s) who actioned the alert

  • Action taken (acknowledged or resolved)

  • Time taken to action the alert

  • Details of the action taken

If you have completed work on the Checkit App in time, but your mobile device was offline, the overdue alert will be cleared automatically when your device comes back online.

The Action taken field will read: ‘Automatically cleared as Job was completed in time by another user’.

Export the Report

  1. Click Export.

  2. Click Export. The file will be saved to My Downloads.

  3. Click Download to save the file to your device.


You can export up to 12 months of data.

Most exports are ready within 1 hour; however, it may take up to 24 hours if you are exporting a large amount of data.

You can view your data exports by clicking My Downloads in the side menu on the left. Files will be stored for 14 days, then automatically deleted.

Sensor Alerts, Check Alerts, and Overdue Alerts are exported in a single file. Service Alerts are exported as a separate file.