Create a Contact
You can create a contact if you want to save their contact details to the CAM+ website and later allocate them to a contact list.
You must be have the Manage Contacts permission enabled to add a contact. See View/Edit Your User Profile to check which permissions you have enabled.
Log in to the CAM+ Website.
Click the contacts icon on the relevant site.
Click Manage Alarm Contacts.
Click Manage Contact Names.
Click New.
Enter their contact details as applicable (see Table 1 below for a full description of each field)
Please ensure that the contact's details are correct and up-to-date to avoid alarms/alerts going unanswered
Click Save.
Video 1: Create a contact
The contact will not receive alarm/alert notifications unless they are assigned to a contact list. See Allocate a Contact to a Contact List for instructions.
Table 1: Description of Contact Details Fields
Field | Description/details |
|---|---|
Contact Name | For example, Anh Nguyen, John Smith, etc. |
Telephone No. | The contact will receive call notifications on this number. It can be a cell phone or landline number. Please include the country code (and area code if it is a landline). |
Cell Phone No. | The contact will receive SMS notifications on this number. It must be a cell phone number. Please include the country code in the first field. You can add multiple cell phone numbers if you want the contact to receive SMS notifications at multiple end points. To do so, click Add SMS and enter an additional cell phone number. |
For example, anh.nguyen@medixbio.com You can add multiple email addresses if you want the contact to receive email notifications at multiple end points. To do so, click Add Email and enter an additional email address. | |
Switch Board | Check this box if calls to the contact will be routed through a switchboard. |
Extension | Enter the extension number for the contact if the call will be routed through a switchboard. |
Call Flow | If your account receives automated calls, select an option from the dropdown menu:
Your account may have more call flow options depending on the needs of your business. Please contact your IT department if you are unsure which option to select. |
