Replace a Sealed Sensor

You will need to replace a sealed sensor if it has low battery or has been lost or damaged.

You must be an Administrator to replace a sensor. See User Roles for more details.

Please refer to your company’s standard operating policy and take appropriate precautions.

You need a magnetic tag (see image below) to replace a sensor. The magnet tag could interfere with heart pacemakers and implantable cardioverter-defibrillators (ICDs).

If you are replacing a Sensor Temperature 100 (a sensor used to monitor buffet hot holds) ensure that it is securely attached to the appropriate surface.

Click here for video instructions.

Step 1: Disconnect the Old Sensor from the Hub

Log in to the Control Centre.
Go to Automated Monitoring Devices >View/Edit.
Select the Hub that the sensor is connected to from the panel on the left.
Click Maintenance.
Click on the sensor that you want to replace.
Make a note of the last 4 digits of the serial number on screen.
Click the 3 vertical dots on the sensor you want to replace.
Click Swap Device.
Find the old sensor that you want to replace.
Click the right arrow to continue.
Press a magnetic tag on the bottom left corner of the old sensor that you want to remove for approximately 3 seconds. You will see a flashing green Mode LED. When the Mode LED turns flashing amber, remove the magnetic tag. See the animation on the right.
Click the right arrow to continue. You will see a message on screen stating 'Device identified'. Click the right arrow again to continue.

It may take several attempts to successfully tag the sensor.

If you do not want to use a magnetic tag or you do not have the sensor to hand, you can skip steps 11 and 12 and manually confirm the device instead.

To do so, click Manually confirm device, then enter the last 4 digits of the serial number that you noted down in step 6.

Check that the information on screen is correct to confirm that you are removing the correct device.
Click the right arrow to continue.

Step 2: Connect the New Sensor to the Hub

Take the replacement sensor and place a magnetic tag on the bottom left corner of the device for approximately 3 seconds. You will see a flashing green Mode LED. When the Mode LED turns flashing amber, remove the magnetic tag. See the animation above.
Click the right arrow to continue. You will see a message on screen stating 'Device identified'. Click the right arrow again to continue.

If you do not want to use a magnetic tag, you can skip steps 15 and 16 and manually connect connect the new sensor instead.

To do so, click Manually confirm device, then enter the last 4 digits of the serial number on the back of the device in the following format: S/N:0000-0000-0000-0000.

Check that the information on screen is correct to confirm that you are connecting the correct device, then click the right arrow to continue.
You will see a message on screen stating 'device swap complete'. Click the right arrow to continue.

Step 3: Place the New Sensor Inside the Equipment

Take the new sensor and a magnetic tag to the equipment.
Remove the old sensor from the mounting clip.
Place the new sensor in the mounting clip.
Place a magnetic tag on the bottom left corner of the new sensor for approximately 3 seconds. You will see a flashing green Mode LED. When the Mode LED turns flashing amber, remove the magnetic tag. See the animation above.
An LED will appear in the top-right corner of the sensor, indicating its signal strength:
- green - good
- amber - moderate
- red - poor

Please contact us if the signal strength is poor.

Go back to the Control Centre and click the right arrow to continue. You will see a message on screen stating ‘sensor swap complete’.