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Replace a Sensor

You will need to replace a Cold Sensor or Hot Sensor if it has low battery.

You will need to replace a Sensor+ if it has been lost or damaged.

Please contact us if you need a replacement sensor.

You must be an Administrator to replace a sensor. See User Roles for more details.

Click here for video instructions.

Step 1: Disconnect the Old Sensor from the Hub

  1. Log in to the Control Centre. 

  2. Go to Automated Monitoring Devices >View/Edit.

  3. Select the Hub that the sensor is connected to from the panel on the left.

  4. Click Maintenance.

  5. Click on the sensor that you want to replace.

  6. Make a note of the last 4 digits of the serial number on screen.

  7. Click the 3 vertical dots on the sensor you want to replace.

  8. Click Swap Device.

  9. Find the old sensor that you want to replace.

  10. Click the right arrow to continue.

  11. Place the Magnetic Tag on the bottom-left corner of the old sensor and hold it there for about 3 seconds. During this time, the Mode LED should flash green, then amber. Remove the Magnetic Tag after this sequence completes.

The Magnetic Tag is a small white magnet (see image 1).

Caution: The Magnetic Tag may interfere with pacemakers and implantable cardioverter-defibrillators (ICDs). Keep the tag at a safe distance from such devices

If you do not have the sensor to hand, you can skip steps 11 and 12 and manually confirm the device instead.

To do so, click Manually confirm device, then enter the last 4 digits of the serial number that you noted down in step 6.

  1. Click the right arrow to continue. You will see a message on screen stating 'Device identified'. Click the right arrow again to continue.

  2. Check that the information on screen is correct to confirm that you are removing the correct device.

  3. Click the right arrow to continue.

Sensor-Plus-Animation-Network-Join-640x840-Draft-2 (1).png

Image 1: Magnetic Tag

Step 2: Connect the New Sensor to the Hub

  1. Place the Magnetic Tag on the bottom-left corner of the new sensor and hold it there for about 3 seconds. During this time, the Mode LED should flash green, then amber. Remove the Magnetic Tag after this sequence completes.

  2. Click the right arrow to continue. You will see a message on screen stating 'Device identified'. Click the right arrow again to continue.

  3. Check that the information on screen is correct to confirm that you are connecting the correct device, then click the right arrow to continue.

  4. You will see a message on screen stating 'device swap complete'. Click the right arrow to continue.

Step 3: Place the New Sensor Inside the Equipment

If you are replacing a Hot Sensor, ensure that it is securely attached to the appropriate surface.

  1. Take the new sensor and a Magnetic Tag to the equipment you intend to monitor.

  2. Remove the old sensor from the mounting clip.

  3. Place the new sensor in the mounting clip.

  4. Place the Magnetic Tag on the bottom-left corner of the new sensor and hold it there for about 3 seconds. During this time, the Mode LED should flash green, then amber. Remove the Magnetic Tag after this sequence completes. The Health LED will then illuminate, indicating the sensor’s signal strength:

    • Green - good

    • Amber - moderate

    • Red - poor

Please contact us if the signal strength is poor.

  1. Go back to the Control Centre and click the right arrow to continue. You will see a message on screen stating ‘sensor swap complete’.

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