Date: Tuesday, 17 November 2026
Maintenance Window: 11:30 BST – 15:30 BST
As part of our ongoing infrastructure maintenance, Checkit will be replacing network firewall hardware on Tuesday, 17 November 2026, between 11:30 UTC and 15:30 UTC.
The existing firewall hardware has reached the end of its supported life and is being replaced as part of our planned hardware refresh programme.
We aim to complete this work as quickly as possible to minimise the duration of any service interruption.
This notice is being provided in accordance with customer contractual requirements for advance notification of planned service-affecting maintenance.
We apologise for any inconvenience and thank you for your understanding.
Services Affected
During the maintenance window:
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Sensor readings will continue to be collected by your WARP but will not be transmitted to the CAM+ Website.
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Alarm and alert notifications will not be sent via call, email or SMS during the maintenance window.
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Access to the CAM+ Website may be intermittently unavailable.
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VPN connectivity may be interrupted while network services are migrated.
What You Should Do
During the maintenance window:
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Monitor sensor readings and alarms using the WARP display panel.
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Be aware that alarm notifications will not be delivered until the maintenance has been completed.
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Follow your organisation’sSOPs for monitoring and responding to alarms during periods when the CAM+ Website is unavailable.
After the Maintenance
Once the maintenance has been completed:
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Sensor readings stored on your WARP will automatically be uploaded to the CAM+ Website.
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Any alarms that occurred during the maintenance window will be processed, and notifications will be sent to your configured contacts.
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Most VPN connections will reconnect automatically.
Important: A small number of legacy VPN connections may not reconnect automatically once the maintenance has finished. Please check that the service has resumed after the maintenance window, and if not, contact Checkit support.