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Install a Sensor

You will need to install a sensor if you want to monitor a piece of equipment.

You must be an Administrator to install a sensor. See User Roles for more details.

Please refer to your company’s standard operating policy and take appropriate precautions.

You need a magnetic tag to install a sensor. See image below.

Sensors should be placed no further than 30 metres from the Hub.

This distance will be reduced if there are walls or other items obstructing the signal from the sensor to the Hub. You can use a Repeater to increase the range of a sensor.

a magnetic tag

Step 1: Assemble the Sensor (If Applicable)

If you are installing a Sealed Sensor, skip to Step 2: Connect the Sensor to the Hub.

If you are installing a sensor from the Sensor+ range, follow the instructions below to assemble the sensor.

  1. Attach the antenna to the Power Unit Battery (PUB) and position the antenna pointing upwards.

  2. Connect the sensor head to PUB using the cable provided.

  3. Remove the power isolation tag. To do so:

    1. Remove the circular mounting plate from the back of the PUB by pressing the flat of your hand very firmly on the mounting plate and turning the body of the PUB anti-clockwise with your other hand.

    2. Remove the power isolation tag from the PUB.

    3. Reattach the mounting plate.

Step 2: Connect the Sensor to the Hub

Ensure that the sensor is as close as possible to the Hub when completing step 8 below.

  1. Log in to the Control Centre. 

  2. Go to Automated Monitoring Devices >View/Edit.

  3. Select the Hub you want to connect the sensor to from the panel on the left.

  4. Click Maintenance.

  5. Click Add new device.

  6. Select the type of sensor you are installing from the Sensor Type dropdown menu. (See Types of Sensors for a description and image of each sensor.)

  7. Click the right arrow to continue.

  8. Press a magnetic tag on the bottom left corner of the sealed sensor/power unit battery as applicable for approximately 3 seconds. You will see a flashing green Mode LED. When the Mode LED turns flashing amber, remove the magnetic tag. See the animation on the right.

  1. You will see a message on screen stating ‘New device found’. Click the right arrow to continue.

  2. Confirm that the serial number on screen matches that on that device. The serial number is located on the back of the device in the following format: S/N: 0000-0000-0000-0000.

  3. Click the right arrow to continue.

  4. Type a name for the sensor in the Name field.

Tagging a sealed sensor

Suggested Sensor Naming Conventions

We recommend that you give each sensor a number. For example, if you have 10 sensors, you should number them 1-10.

You should also write the number on the physical device using a permanent marker or a label. Be careful not to obstruct the LEDs on the device when labelling.

In addition to a number, you should add the following information: what the equipment is used for + equipment + location

Examples:

1. Walk-in Fridge

2. Walk-in fridge

3. Dessert fridge in storeroom

4. Dairy fridge in storeroom

5. Pastry hot hold in service area

  1. (Optional) Type a description in the Description field, for example, ‘in top left corner of fridge’.

  2. Click the right arrow to continue. You will see a green tick on screen and a message stating that the device has been updated.

  3. Click the right arrow to continue.

  4. Take the sensor to the piece of equipment you intend to monitor.

  5. To check the signal strength, press the magnetic tag again on the bottom left corner of the sealed sensor/power unit battery as applicable for approximately 3 seconds. You will see a flashing green Mode LED. When the Mode LED turns flashing amber, remove the magnetic tag. You will see a message on screen indicating the signal strength:

    • Good

    • Moderate

    • Marginal

    • Poor

If the signal is poor or marginal, reposition the sensor so that it is closer to the Hub / the signal is not obstructed by items, then press the back button to repeat step 17.

It may require multiple attempts to find the optimal position.

If the sensor signal is poor and you cannot reposition the sensor, you could install a Repeater. See Install a Repeater for details.

  1. Click the right arrow to continue.

  2. (Optional) Select a rule and team to apply to the sensor from the dropdown menu, then click the + button. Alternatively, you can apply a rule and team to the sensor after it has been installed. See Create Monitoring for details.

For safety reasons, you cannot install a Sensor Temperature 100 without applying a Sensor Temperature 100 Safety Rule.

  1. Click the right arrow to continue. You will see a message on screen stating that ‘The new device has been added successfully’.

Step 3: Place the Sensor Inside the Equipment You Want to Monitor

Ensure that the surface you attach the device to is clean and dry.

Follow the relevant instructions below to place the sensor.

Sealed Sensor (Sensor Temperature & Sensor Temperature 100)

If you are installing a Sensor Temperature 100 (a sensor used to monitor buffet hot holds) ensure that it is securely attached to the appropriate surface.

  1. Find a position inside the equipment to place the sensor that:

    • Is above any stacked items

    • Is not close to the door

    • Is not close to the heating/cooling source

    • Is not close to an air inlet

    • Is not close to a fan

    • Is not in a corner

    • Is not close to the ceiling

    • Allows the front of the sensor to face the Hub

  2. Peel off the adhesive cover on the bottom of the mounting clip, and fix the clip to the surface.

  3. Place the sensor inside the clip.

Sensor+ Air Temperature / Sensor+ Humidity & Air Temperature

  1. Find a position inside the equipment to place the sensor head that:

    • Is above any stacked items

    • Is not close to the door

    • Is not close to the heating/cooling source

    • Is not close to an air inlet

    • Is not close to a fan

    • Is not in a corner

    • Is not close to the ceiling

  2. Peel off the adhesive cover on the bottom of the probe, and fix the device to the surface.

  3. Thread the wire through the door out of the equipment.

  4. Find a position outside the equipment to place the PUB that:

    • The cable from the sensor can reach

    • Is above head height / stacked items

    • Is ideally accessible to staff

    • Is not close to physical activity so that the PUB is not accidentally knocked/damaged

    • Is not excessively humid, hot or cold (immediately above a sink for example)

  5. Peel off the adhesive cover on the bottom of the PUB mounting plate, and fix the PUB to the surface.

  6. Position the antenna pointing upwards.

Sensor+ Contact

  1. Ensure that the door is closed.

  2. Take the sensor head that is attached to the cable, peel off the adhesive cover, and fix it to the door frame.

  3. Peel off the adhesive cover from the other sensor head, and fix it to the door. The two heads should almost be touching but not quite.

  4. Find a position to place the PUB that:

    • The cable from the sensor can reach

    • Is above head height / stacked items

    • Is ideally accessible to staff

    • Is not close to physical activity so that the PUB is not accidentally knocked/damaged

    • Is not excessively humid, hot or cold (immediately above a sink for example)

  5. Peel off the adhesive cover on the bottom of the PUB mounting plate, and fix the PUB to the surface.

  6. Position the antenna pointing upwards.

Sensor+ Ultra Cold / Sensor+ Hot / Sensor+ Ultra Hot

  1. Place the needle into position so that it protrudes into the air or liquid that is to be monitored.

The needle must not remain in contact with the surface/walls of the space/equipment.

  1. Thread the wire through the door out of the equipment.

  2. Find a position outside the equipment to place the PUB that:

    • The cable from the sensor can reach

    • Is above head height / stacked items

    • Is ideally accessible to staff

    • Is not close to physical activity so that the PUB is not accidentally knocked/damaged

    • Is not excessively humid, hot or cold (immediately above a sink for example)

  3. Peel off the adhesive cover on the bottom of the PUB mounting plate, and fix the PUB to the surface.

  4. Position the antenna pointing upwards.

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