Delayed Checks
This feature enables you to specify that a checklist user is notified a specified amount of time after completion of a check to repeat the same check or to carry out another check.
This feature is currently only available on the CWM Android app
For a video explaining this feature please refer to Delayed Checks.
This option is available with the List of Options type checks only.
For example, you might specify a check that a particular type of new stock, which has a very short shelf-life, has been put on display (in a supermarket). If the checklist user (stocking the shelves) responds positively, for this particular type of stock you might specify a follow-up check to be completed 8 hours later to check that the stock, if not sold, is removed from display. In the follow-up check you specify that if the answer (for whatever reason) is negative - the stock has not been removed - an alert is raised which is automatically sent to the shift/duty manager who can then take the appropriate action.
When the checklist user completes the ‘parent’ check a message is displayed giving notice that a delayed check has been created and assigning it a unique identifying ID number.
The ID number needs to be applied to the object/thing which is the subject of the Delayed Check (food stuff, room or whatever) so that when the checklist user returns to complete the Delayed Check they can be sure what it relates to (the work due notification will tell the checklist user that the check is due and displays that ID number).
So you might use sticky labels and write the ID number on them, for example. We also support printing of the labels using the Brother TD-2120N range of printers: refer to Printing Delayed Check Labels.
The Delayed check will appear in the checklist user’s list of Upcoming and Due work on the menu page in the CWM app / Checkit Memo (just like any other Single Check or Checklist) but will only contain the follow-up check, not the entire ‘parent’ Single Check/Checklist of which it is part.
The picture on the left shows what this looks like when a delayed check invoked as the result of a checklist user having selected a ‘no‘ option on a List of Options type check. The picture on the right shows the delayed check queued on the Memo / App Home page in the work due section awaiting attention.
A delayed check is available with List of Options type checks (only). The option is presented as shown right (hover over to enlarge) when adding or editing a list of options check.
When you select the option the Delayed Check page opens - as shown right.
Complete the page as follows:
1. Name: the name is assigned automatically and is designed so that it is easy to see which option in the list of options the delayed check is related to. The format of the name is:
_____Option name + Delayed Check
Where Option name is the name of the option in the List of Options type check you are adding the delayed check to. You can change this, just click in the field and key a new name. A Warning message will be displayed advising you that it might be more difficult for checklist users to realise the check with which a delayed check is associated if you change the name, but you can override the message if you choose.
2. Format: select the type of check you want the delayed check to be. This can be any type of check available with Checkit – refer to Types of Check. When you select the type of check you want the additional fields required for that type of check will be added to the page for you to complete (as described in the Types of Check sections) in addition to the following field …
3. Delayed Check Setup
The options presented enable you to define the delay you want as follows:
Delay Duration: specify how long after completion of the check to which this delayed check is being added you want the delayed check to be carried out. Use the drop-down field on the right to select the unit you want to use: minutes, hours, days. Specify the number of units in the left-hand field
Time to complete: specify how long the checklist user has to complete the check after completion of the check to which this delayed check is being added. Use the drop-down field on the right to select the unit you want to use: minutes, hours, days. Specify the number of units in the left-hand field. This is an optional field.
Overdue checks are cancelled after: specify how long after completion of the check to which this delayed check is being added you want the delayed check to be cancelled (no longer relevant for example if not carried out in a certain time period) carried out. Use the drop-down field on the right to select the unit you want to use: minutes, hours, days. Specify the number of units in the left-hand field. This is an optional field.
Raise alert after manual cancellation: if the checklist users chooses to cancel completion of the check when it is due to be complete you can specify that an alert should be raised so that the team supervisor / manager is aware and has the opportunity to take appropriate action. Tick the box to activate this option on the delayed check. This is an optional field.
4. Once you have completed the Delayed Check page select Save.
5. Then select Back to go back to the checklist where you can add more checks and/or save the checklist.
The Delayed Check Add option on a check to which you have added a delayed check changes to a Delayed Check View option: click the View option to review/edit the delayed check details.