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Mobile Alerting

Overview

Our Mobile Alerting feature (formerly known as EDA) allows you to assign checklists to sensor alerts and service alerts, so that staff receive notifications on the Checkit App. These notifications prompt them to complete a checklist to help resolve the issue.

You can assign different checklists to specific alert types, such as:

  • Sensor alerts

  • Service alerts:

    • Sensor miscom

    • Low battery

    • Hub miscom

    • Repeater miscom

You can also configure individual checks within a checklist to either acknowledge or clear the associated alert.

Email and Control Centre notifications will continue to function as usual alongside mobile alerts.

Alerts screen.jpg
Image 1: Alerts on the Checkit App

Mobile Alerting is an optional feature. Please contact us if you would like to enable it.

See Mobile Alerting Screen for instructions on how to complete an alert checklist.

If you cannot complete an alert checklist on the app, it is likely because the sensor is still out of range. A Safety Manager can override this requirement if, for example, a fridge or freezer is out of service and will not come back in range. See Force Back in Range for instructions.

Configuration

You must be a Safety Manager to create and assign checklists. See User Roles for more details.

You can use the information in the device troubleshooting articles to create checklists to resolve service alerts.

Step 1: Create an Alert Checklist

  1. Log in to the Control Centre.  

  2. Go to App Management > Checklists 

  3. Click Add New Check.   

  4. Enter a name for the checklist, for example, ‘Sensor Alert Checklist’. 

  5. In the Type field, select Checklist.

  6. Click Save. 

  7. To add some checks, click Add Checklist Item.


  1. Enter a name for the check, for example, ‘Check fridge door is closed’. 

  2. In the Alert Action field, select an option:

    • None

    • Acknowledge alert

    • Clear alert

When creating an alert checklist, we recommend that the:

  • First check should acknowledge the alert

  • Final check should clear the alert

  1. In the Type field, select the check you want to create:

    • Checklist

    • Temperature Check

    • Acknolwedgement

    • Text/Numeric Input

    • Date Entry

    • Options List

  1. Configure the check as appropriate (see How to Configure Each Type of Check for full instructions).

  2. Click Save.

  3. Repeat steps 7-12 until all checks have been added.

  4. (Recommended) Check Back in Range on the final check.

  5. Click Save.

We recommend that you select the Back in Range option on the final check. If you do so, users will not be able to complete the checklist and clear the alert until the sensor is back in range.


Step 2: Assign the Checklist

  1. Log in to the Control Centre.

  2. Go to App Management > Work.

  3. Click +Add New Work.

  4. In the General tab, select a:

    • Location

    • Team

    • Checklist


  1. Click Next.

  2. In the Work Type tab, select Mobile Alerting and select the type of alert to which you want to assign the checklist:

    • Sensor alert

    • Sensor miscom

    • Low battery

    • Hub miscom

    • Repeater miscom

  3. Click Next.

  4. Click Save.

  5. Repeat steps 1-8 until you have assigned the checklist to all locations with sensors.

If you do not assign a checklist to all types of alerts (e.g. sensor alert, sensor miscom, hub miscom, etc.), you will receive an alert notification, but you will not see a corresponding alert checklist.