By default, a sensor will trigger a service alert if it has been offline (unable to send data to the cloud) for over an hour.
You can edit a sensor’s offline alert delay if you want to be notified earlier/later.
You must be an Administrator to edit a sensor’s offline alert delay.
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Log in to the Control Centre.
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Go to Devices > Maintenance.
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Select the location of the sensor or repeater you want to edit, then click Continue.
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Click the 3 vertical dots on the sensor you want to edit.
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Click Properties.
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In the Offline Alert Period dropdown, select an option:
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30 minutes
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45 minutes
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1 hour
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Click Update device details.
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Click the Checkit icon at the top of the screen to return to the Control Centre homepage.